Problem statement

Finding a good roadside assistance service when you need it can be a challenging task, as there are several common problems and pain points that drivers often encounter. Here are some of the main issues faced when searching for reliable roadside assistance:

Limited information

Drivers may lack comprehensive information about available roadside assistance services in their area. This makes it difficult to assess the quality, reputation, and reliability of different service providers, leaving them uncertain about which option to choose.

Lack of preemptive research

Many drivers may not have conducted prior research on roadside assistance services, resulting in a scramble to find a trustworthy provider when an emergency occurs. Without proper preparation, they are more likely to rely on internet searches or recommendations from friends in a hurry, potentially leading to subpar service.

Time sensitivity

Vehicle breakdowns often occur in time-sensitive situations, such as when drivers are commuting to work, heading to an important appointment, or have other time commitments. The urgency to find prompt assistance adds pressure and can lead to impulsive decisions without thoroughly vetting the roadside assistance service.

Varying service coverage

Roadside assistance services may have different levels of coverage and limitations. Some providers may offer limited geographical coverage or have specific exclusions for certain types of incidents. Drivers may struggle to find a service that aligns with their specific needs and provides comprehensive coverage for their preferred areas of travel.